CULTIVATING A POSITIVE AND DYNAMIC WORKPLACE TO INCREASE PRODUCTIVITY
We interact with people every day of our lives – continually creating and developing relationships with the people we know and meet. Through these interactions, we gain knowledge, experience and understanding on different levels about the people in our lives, and these affects the way we deal with them.
At work, your success is largely measured by your ability to manage others up and down the corporate ladder both inside and outside the company. A good working relationship is a dynamic one, one that continues to develop and grow.
This two-day programme will guide you on how you can manage these relationships by enhancing on your communication skills. The more effective your communication, the better managed your relationships will be. With this Relationship Management programme, you will gain tips on how you can be aware of changing needs, and alert of issues that need resolving, and most importantly, communicate in ways that people understand.
RELATIONSHIP MANAGEMENT PROGRAMME OBJECTIVES
By the end of this interactive Relationship Management programme, you will be able to:
- Understand the four areas where Emotional Intelligence is applied at work and develop essential skill sets for managing relationships with co-workers.
- Identify specific communication styles displayed by four different character types and make adaptations to facilitate understanding with them.
- Manage conflict using a six-step conflict resolution process.
- Overcome bad listening habits and apply guidelines for interactive listening
- Become more persuasive and influential by controlling what they say, how much they say, and they way they say it.
WHO SHOULD ATTEND
Work teams. Any staff who need to work closely with colleagues to achieve positive business results.
Exercising Emotional Intelligence
Recognizing the difference between cognitive and emotional intelligence and the different values they hold at the workplace.
Four Character Types
Understanding personal communication styles and the styles of others so adaptations can be made to ensure successful communication.
Six-Step Conflict Resolution
Learning and applying a mutual process for resolving needs-based conflict so both sides are satisfied with outcomes.
The Motivated Sequence Outline
Using a time-tested strategy for presenting information and requests more persuasively; developing influencing skills.